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This isn’t really specific to email marketing at all, it’s just doing  business with them. How are they like doing business with – do they greet you with a smile, or do they nearly throw you out the door, that type of thing?

Adriano

No, It’s pretty obvious. You wouldn’t stay with a company that you are not happy with. It’s not like working with a big corporate company where, you know, you have to leave voicemails, it takes three days for them to get back to you and you know, it’s not like that at all. You can literally pick up the phone – you can email them on a midnight on Friday, and send them all the information and 10 times out of 10 you will get a Hey, thanks, Adriano. We’ll get started on this right away. And sometimes you will even get a draft on the weekend, because they have decided to work on it over the weekend, so that you will have it ready for Monday morning. It’s not like working with a Fortune 500 company, where you have to go through all these channels to make sure you are talking to the right person – Oh, now, it’s this department. It’s nothing like that

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OK, so if we get into specifics here, when we look at how attentive they are. Are they good at remembering the little details of the conversation, and this has to do with I guess being a little proactive when I mentioned custom solutions, they pick up something that you say and they go Oh, you know what and maybe a week later and they go Oh, you know what, something you mentioned a week ago, we have got a solution for that or maybe an idea for that. Are they good about that sort of thing, remembering the little details?

Adriano

They are actually a lot better at it than I thought they would be. Because I know they deal with so many other clients, and so many other industries, and so many other little details, that when you speak to them about Hey you remember that little icon that I used to use for my ‘Lunch and Learns’ and the will be like Oh yeah, I know which one you are talking about. I’ll take care of it. Even down to the little details, they will remember, which is really, really nice and really helpful, that you do not have to re-explain everything every time to them. So no, they are sometimes probably more in tune with what I am trying to do than I am sometimes, and they will say Remember we used to do this or that sort of thing so they are very, very good at reminding you of stuff that you did before, even giving you tips and saying Hey, case histories, videos that sort of thing are getting great responses, you can see it in your numbers. Next month let’s try to do something again, very similar to that. Let’s try to another case history, let’s try to do more videos and you will get some really responses from them. It’s really nice from that perspective.